Observability and reliability: know about problems before your users do

Too many teams learn about outages from their customers. I set up metrics, logs and alerting with Prometheus and Grafana that show what users actually experience — and prepare the incident process for the day something breaks anyway.

When to call me

Sounds familiar?

These are the situations where teams usually bring me in.

  • You find out about outages from customers or social media.
  • Alerts fire all night, so people have started ignoring them.
  • There are dashboards, but nobody can quickly answer “is the service healthy right now?”
  • Logs are scattered across servers and hard to search during an incident.
  • A traffic spike or a DDoS attack would take the service down.

What I deliver

What you get

Metrics & dashboards

Prometheus and Grafana, with dashboards built around services and user journeys — not just CPU graphs.

Centralized logs

Logs from every service in one place, searchable when it matters.

SLOs & alerting

Service-level objectives and alerts on the symptoms users feel: fewer alerts, each one meaningful.

Incident response

On-call rules, runbooks and blameless post-mortems that turn incidents into improvements.

DDoS & load readiness

Rate limits, caching and capacity planning, so a traffic spike doesn’t become an outage.

How it works

From first call to handover

  1. 01

    Baseline

    Review the current monitoring, alerting and recent incidents.

  2. 02

    Instrument

    Add the metrics and logs that answer real questions during an incident.

  3. 03

    Tune

    Define SLOs, cut alert noise and write runbooks.

  4. 04

    Rehearse

    Walk through failure scenarios, so the first real incident isn’t the first rehearsal.

Tools

  • Prometheus
  • Grafana
  • Kubernetes
  • Linux
  • Networking
  • Terraform
  • Helm

FAQ

Common questions

Do we need a paid monitoring SaaS?
Not necessarily. Prometheus and Grafana cover most needs and cost only the infrastructure they run on. A SaaS makes sense when you’d rather pay than operate — we can weigh it together.
How do you reduce alert fatigue?
By alerting on symptoms that affect users — errors, latency, availability — instead of every internal metric, and by giving every alert a clear owner and a runbook.
Can you help during an active incident?
For existing clients, that can be part of the agreement. For everyone else, the best time to start is before the next incident: a short reliability review finds the most likely failure points.

Related services

Kubernetes

Clusters on Google Cloud (GKE) or bare metal — designed, migrated, upgraded and hardened. Secure by default, boring to operate.

CI/CD & Releases

Fast, reliable pipelines in GitLab CI or GitHub Actions — from commit to production with automated checks and safe rollbacks.

Audits & Cost Optimization

An independent review of your infrastructure: what to fix first, what to automate and where you are overpaying — in the cloud or on hardware.

Contact

Let’s talk about your infrastructure

Tell me what you’re building and where it hurts — I’ll get back to you with next steps.